Discovery Insurance - 3 month turnaround

On the 29th of November 2019 I was involved in a car accident. A car drove into me from behind, and my car went into another.

After several attempts Discovery has been unable to get the panel beaters, Northcity Panelbeaters, in Kramerville, Sandton, to expedite the repairs. They only ordered the replacement parts on the 06th of January 2020.

Discovery and Avis Car rental messed up my rental, resulting me in being overcharged, and double charged for the excess waiver. NO one could explain what happened, and after several phone calls, the overcharged amount was refunded, but not the double charge for the excess waiver. I decided to cut my losses and move on.

Eventually I received my car back from the Panel beaters, on 22 February 2020. Only to break down in peak traffic, as the assessor did not test the petrol pump.

It's now been another week, and all that Discovery Insure says is that they are waiting on the assessor, and the panel beaters are saying they are waiting on Discovery.

The claims department is of no help, three months now. Don't return phone calls, and I get through to the manager. They simply end the phone call.

If my car is not services by mid next week, I risk having my Service Plan terminated, as it would be in breach of contract - the car must be services every 12 months.

Bought the car 12 months ago, only drove it 8 months.

I lodged a formal complaint at the Complaints department two months ago, but to date, have not received a response - no phone call, no email.

Doubt Discovery Insurance will bother getting in contact to resolve this matter.

As soon as my car is back, I will seek legal advise, and cancel my policy.

Worst experience ever.