HG
Hanrah G
1 reviews | Active since Jun 2020
23 Feb 2023, 15:05
Discovery Insurance
I am so disappointed In Discovery, today is the 7th day after I hit a pothole and tried to get an assessor to do an assessment on my car. Every time I phone to enquire when the assessment will take place (after I received an SMS confirming a date ) I eventually got through after 2 hours to speak to the assessor, he confirmed that there are no notes on his system, so where does the SMS come from confirming the date, even the address where the car is, is wrong. I made numerous calls - took between 2 - 3 hours to speak to somebody.
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Replies (3)
Discovery Insure's replyOfficial
23 Feb 2023, 15:14Dear Hanrah,
Thank you for sharing your experience.
We apologize for the inconvenience experienced and can assure you that it will be addressed accordingly.
Please DM us your claim or policy number.
Regards,
Discovery Insure
Thank you for sharing your experience.
We apologize for the inconvenience experienced and can assure you that it will be addressed accordingly.
Please DM us your claim or policy number.
Regards,
Discovery Insure
Discovery Insure's reply23 Feb 2023, 15:14
Official
Dear Hanrah,
Thank you for sharing your experience.
We apologize for the inconvenience experienced and can assure you that it will be addressed accordingly.
Please DM us your claim or policy number.
Regards,
Discovery Insure
Thank you for sharing your experience.
We apologize for the inconvenience experienced and can assure you that it will be addressed accordingly.
Please DM us your claim or policy number.
Regards,
Discovery Insure
HG
Hanrah G's updateReviewer Update
23 Feb 2023, 15:36Claim number: ***.
It took us 3 hours to sort our claim out. We were promised that the assessor will go tomorrow. Please note previous sms we received which they knew nothing about. Regardless to say they knew nothing about this sms below.
It took us 3 hours to sort our claim out. We were promised that the assessor will go tomorrow. Please note previous sms we received which they knew nothing about. Regardless to say they knew nothing about this sms below.
“Discovery Insure: Your BMW 2021 has been booked in for assessment on 23/02/2023 00:00 at Auction Nation Centurion, No. Auction Nation Centurion, Gateway Industrial Park, Sarel Baard Crescent, Rooihuiskraal, Centurion. Claim reference number, ***. Auth FSP”
Dit lyk of hulle die assessment by Auction Nation Centurion, Gateway Industrial Park wil doen, maar dit is verkeerd.
My kar is tans by BMW Centurion, met adres:
2023 Lenchen Ave S, Centurion Central, Centurion, 0157
HG
Hanrah G's update23 Feb 2023, 15:36
Reviewer Update
Claim number: ***.
It took us 3 hours to sort our claim out. We were promised that the assessor will go tomorrow. Please note previous sms we received which they knew nothing about. Regardless to say they knew nothing about this sms below.
It took us 3 hours to sort our claim out. We were promised that the assessor will go tomorrow. Please note previous sms we received which they knew nothing about. Regardless to say they knew nothing about this sms below.
“Discovery Insure: Your BMW 2021 has been booked in for assessment on 23/02/2023 00:00 at Auction Nation Centurion, No. Auction Nation Centurion, Gateway Industrial Park, Sarel Baard Crescent, Rooihuiskraal, Centurion. Claim reference number, ***. Auth FSP”
Dit lyk of hulle die assessment by Auction Nation Centurion, Gateway Industrial Park wil doen, maar dit is verkeerd.
My kar is tans by BMW Centurion, met adres:
2023 Lenchen Ave S, Centurion Central, Centurion, 0157
HG
Hanrah G's updateReviewer Update
23 Feb 2023, 16:05Hi, All we request is just some communication. Why must we as the client liase between the different departments and to do the follow-up just to get some feedback.
HG
Hanrah G's update23 Feb 2023, 16:05
Reviewer Update
Hi, All we request is just some communication. Why must we as the client liase between the different departments and to do the follow-up just to get some feedback.