1 reviews | Active since Jun 2024
Discovery insurance
Discovery insure was informed in September 2025 that I would be taking out insurance from another company. I was emailed that they received it and has sent it to their client retention department. I took out the new insurance and up to January 2026 Discovery kept trying to claim premiums from my account, costing me bank charges for debit orders not provided for. I have contacted Discovery about 3 times to get them to stop putting through the debit order but they have not come back to me. In February they tried another tactic by putting through the debit order on the 10th of February and it went through. I later reversed it but it cost me more than R100 in time lost at work and bank fees for reversing the debit order. Today (19 March 2026) I went onto my credit profile only to see that Discovery is still on my profile and that I still owe them a premium. To every body out there that thinks Discovery insurance is good, be careful, they do not do what they have to do when you decide not to use them anymore.
We sincerely apologize for the frustration, inconvenience, and additional costs you’ve experienced — this is not the service we aim to provide.
We have your details and will urgently investigate this matter, ensure all debit attempts are stopped, and work to resolve any outstanding balance and credit profile concerns as quickly as possible.
Regards
Discovery Insure
We sincerely apologize for the frustration, inconvenience, and additional costs you’ve experienced — this is not the service we aim to provide.
We have your details and will urgently investigate this matter, ensure all debit attempts are stopped, and work to resolve any outstanding balance and credit profile concerns as quickly as possible.
Regards
Discovery Insure
Thank you again for reaching out to us and please accept our apologies for the inconvenience you've experienced and financial costs incurred. Our Servicing team have confirmed that they failed to cancel your policy as requested in November but this has now been rectified. Our Finance team will no longer try to collect any policy premiums from your bank account.
Regarding the bank fees incurred for reversing the debit orders, kindly email us your bank statements confirming the bank charges so we can arrange to have this reimbursed to you. You can mail these to us as ***.
Regards
Discovery Insure
Thank you again for reaching out to us and please accept our apologies for the inconvenience you've experienced and financial costs incurred. Our Servicing team have confirmed that they failed to cancel your policy as requested in November but this has now been rectified. Our Finance team will no longer try to collect any policy premiums from your bank account.
Regarding the bank fees incurred for reversing the debit orders, kindly email us your bank statements confirming the bank charges so we can arrange to have this reimbursed to you. You can mail these to us as ***.
Regards
Discovery Insure