Discovery Insude Mobile App

I highly recommend Discovery Insure vs some of the others- However, their Discovery Insure mobile app is not Good. (Maybe they can learn from the developer s of the Checkers 60/60 app) For months now, Tiger Wheels have tried everything, replaced the sensor, I deleted the application a few times, and reinstalled again, and connected it to the sensor. My Smart phone is configured correctly according to their requirements. I have phoned their help desk a few times, and also said I will cancel my policy because the Discovery Insure application is not good and I want the old ‘tracking’ unit installed, not the mobile app that is connected to the sensor, they refuse. It sometimes works, but most often not – not recording trips. I have sent numerous screenshots explaining the phone is always on, it’s not in power save, and I can see it’s connected to my car. Yet, 8 out of 10 times it informs me ‘trip not recorded’ mostly when I travel from centurion to Sandton (work). It sometimes record a 1.5 km trip, but not the 30k trip – same day, no change in any phone set up. To the point, from 15 Oct it stopped working and Tiger wheels replaced the tracking unit, now and again I get 60/60 perfect day, but most often the common’ ‘trip not recorded’ . Absolutely not good - this Discover Insure Mobile App. Have I complained? Yes, many times- no joy!. And as I said in the beginning, I am happy with their service (price) - very competative, but their mobile Discovery Insure App is not good. Thanks