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Lindt M

1 reviews | Active since Mar 2009

09 May 2018, 13:08

Discovery installing "dud" SVR trackers and refusing to remove them

Taking out the policy with Discovery has been a pain from the start. I was asked to take my car in to TWT for the vehicle tracker to be installed at policy inception. This was done in March. For the past 3 months, I called to tell Discovery that i can not track my vehicle location since it shows the place where the tracker was installed. Each month there was some story from the call center about engaging my device from their side. Yesterday, the call center agent arranged for me to fit in a new SVR tracker and requested that I make sure that the "dud" one was removed from my vehicle. I had to make arrangment with their provider Tiger Wheel and Tyre Bruma who refused to remove the dud SVR tracker. More importantly, they do not have paperwork to know where this faulty unit is in my vehicle which is causing unnecessary issues. I am caught between Discovery and Tiger Wheel n Tyre in resolving their issue. Further, with their callcentre not able to make outgoing calls, I found my self sitting hours on my personal phone to resolve this issue which is yet to be resolved. I want this dud unit removed from my vehicle; even if it mean me cancelling this policy. Discovery does not care about my interest and can not hold their supplier Tiger Wheel n Tyre accountable. We are paying fortune with discovery and value is poor in terms of service and going the extra mile for customers like my self. I want them to send a technician out to remove the dud unit or alternatively, I cancel this policy and they can remove everything out. Marko from TWT told me that discovery is sending mixied information as they were ordered not to take out this unit and also that this unit has a super adhesive holding it to the car making it difficult to remove. This is an issue for me as this was not told to me ahead of installation as I would have rejected this since my vehicle would face damage from using permanent industrial adhesive. Discovery is in violation of causing damages to my vehicle without my consent... and I should not have to consent to this in the first place.

0
Replies (5)
Discovery Insure
Discovery Insure's reply09 May 2018, 13:43
Official

Thank you for raising your concerns with us.

We are currently investigating your complaint and feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

LM
Lindt M's update09 May 2018, 17:41
Reviewer Update
Osentse Ramusa who reports to Ishkaar Dunham at Discovery now called me at 17:09 (9 May) to tell me that this faulty unit was now never installed in my vehicle. I found this ************* due to the fact that my device was engaged by discovery in the last 3 consecutive months. This device was on my phone and had a clear identity despite not working. Discovery has some serious ethical issues should a diagnostic check reveal that this faulty unit is indeed present. I am deeply disappointed with discovery’s conduct on this issue. Does it mean that because they responded to this that the matter is closed. Disgusting behavior. I still want that faulty unit removed. I will take it to the car dealership to do a proper check and verify this. I would urge Discovery to rethink their approach and resolve this before my policy, along with the others are cancelled.
LM
Lindt M's update09 May 2018, 17:41
Reviewer Update
Osentse Ramusa who reports to Ishkaar Dunham at Discovery now called me at 17:09 (9 May) to tell me that this faulty unit was now never installed in my vehicle. I found this ************* due to the fact that my device was engaged by discovery in the last 3 consecutive months. This device was on my phone and had a clear identity despite not working. Discovery has some serious ethical issues should a diagnostic check reveal that this faulty unit is indeed present. I am deeply disappointed with discovery’s conduct on this issue. Does it mean that because they responded to this that the matter is closed. Disgusting behavior. I still want that faulty unit removed. I will take it to the car dealership to do a proper check and verify this. I would urge Discovery to rethink their approach and resolve this before my policy, along with the others are cancelled.
Discovery Insure
Discovery Insure's reply10 May 2018, 11:14
Official

Thank you for taking my call.

As discussed, we will be arranging for a technician to assess your vehicle.

Regards

Preveshen
Discovery Insure

LM
Lindt M's update10 Oct 2018, 17:52
Reviewer Update
I am still getting messages to install tracker when this should have been done. Very disappointed with the confusion. Discovery needs to focus on the details and send people out to resolve this issues. The are currently very arrogant and have this superior attitude. Do you know whats going on?