AS
Ann S
1 reviews | Active since Apr 2024
16 Apr 2024, 11:06
Discovery information being used by others
Are our private Discovery details being "sold" to call centres? I regularly get phone calls from a call centre - this was the number today *** wanting to know if I want to take out Discovery Car or Household insurance. Really annoyed as I have been a Client for a number of years. DISCOVERY what are you doing?????
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Discovery Insure's replyOfficial
16 Apr 2024, 11:22Hi Ann
We appreciate you bringing this matter to our attention and we understand your concern. At Discovery, we take the privacy and security of our clients' personal information very seriously. We want to assure you that we do not sell client details to call centers or any third-party organizations. However, it is possible that your contact information may have been obtained through various means, such as marketing databases or sources where you may have provided your details for other services.
We apologize for any inconvenience caused by the unsolicited phone calls you received offering Discovery Car or Household insurance. We are investigating this issue to ensure that your personal information is handled with the utmost care and security. Your loyalty as a long-term client is valued, and we are committed to upholding the trust you have placed in us.
Please know that we are taking immediate steps to address this situation and prevent similar occurrences in the future. If you have any further concerns or questions, please feel free to contact us directly. Thank you for your feedback, and we apologize for any frustration or annoyance this may have caused.
Regards
Discovery Insure
We appreciate you bringing this matter to our attention and we understand your concern. At Discovery, we take the privacy and security of our clients' personal information very seriously. We want to assure you that we do not sell client details to call centers or any third-party organizations. However, it is possible that your contact information may have been obtained through various means, such as marketing databases or sources where you may have provided your details for other services.
We apologize for any inconvenience caused by the unsolicited phone calls you received offering Discovery Car or Household insurance. We are investigating this issue to ensure that your personal information is handled with the utmost care and security. Your loyalty as a long-term client is valued, and we are committed to upholding the trust you have placed in us.
Please know that we are taking immediate steps to address this situation and prevent similar occurrences in the future. If you have any further concerns or questions, please feel free to contact us directly. Thank you for your feedback, and we apologize for any frustration or annoyance this may have caused.
Regards
Discovery Insure
Discovery Insure's reply16 Apr 2024, 11:22
Official
Hi Ann
We appreciate you bringing this matter to our attention and we understand your concern. At Discovery, we take the privacy and security of our clients' personal information very seriously. We want to assure you that we do not sell client details to call centers or any third-party organizations. However, it is possible that your contact information may have been obtained through various means, such as marketing databases or sources where you may have provided your details for other services.
We apologize for any inconvenience caused by the unsolicited phone calls you received offering Discovery Car or Household insurance. We are investigating this issue to ensure that your personal information is handled with the utmost care and security. Your loyalty as a long-term client is valued, and we are committed to upholding the trust you have placed in us.
Please know that we are taking immediate steps to address this situation and prevent similar occurrences in the future. If you have any further concerns or questions, please feel free to contact us directly. Thank you for your feedback, and we apologize for any frustration or annoyance this may have caused.
Regards
Discovery Insure
We appreciate you bringing this matter to our attention and we understand your concern. At Discovery, we take the privacy and security of our clients' personal information very seriously. We want to assure you that we do not sell client details to call centers or any third-party organizations. However, it is possible that your contact information may have been obtained through various means, such as marketing databases or sources where you may have provided your details for other services.
We apologize for any inconvenience caused by the unsolicited phone calls you received offering Discovery Car or Household insurance. We are investigating this issue to ensure that your personal information is handled with the utmost care and security. Your loyalty as a long-term client is valued, and we are committed to upholding the trust you have placed in us.
Please know that we are taking immediate steps to address this situation and prevent similar occurrences in the future. If you have any further concerns or questions, please feel free to contact us directly. Thank you for your feedback, and we apologize for any frustration or annoyance this may have caused.
Regards
Discovery Insure