K
Kitching
1 reviews | Active since Apr 2024
28 Aug 2026, 09:23
Discovery i Insure poor customer service
They registered my date of birth wrong. Cannot sign in. No reply. Even after I send a request for a quote no reply. I want to cancel the policy. Even had to pay this month now! The new insurance tried to contact them. Still no answer
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Replies (1)
Discovery Insure's replyOfficial
28 Aug 2026, 09:34Hi Kitching
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you’ve experienced regarding the incorrect date of birth on your account and the difficulties you've encountered while trying to get in touch with us.
We attempted to reach you via phone to address your concerns directly but, unfortunately, was unable to connect. Your feedback is valuable, and we want to ensure we resolve your issue promptly.
Please let mus know a convenient time for us to discuss this matter further. Your satisfaction is important to us, and I want to assist you in the best way possible.
Thank you for your patience, and we look forward to your response.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you’ve experienced regarding the incorrect date of birth on your account and the difficulties you've encountered while trying to get in touch with us.
We attempted to reach you via phone to address your concerns directly but, unfortunately, was unable to connect. Your feedback is valuable, and we want to ensure we resolve your issue promptly.
Please let mus know a convenient time for us to discuss this matter further. Your satisfaction is important to us, and I want to assist you in the best way possible.
Thank you for your patience, and we look forward to your response.
Regards
Discovery Insure
Discovery Insure's reply28 Aug 2026, 09:34
Official
Hi Kitching
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you’ve experienced regarding the incorrect date of birth on your account and the difficulties you've encountered while trying to get in touch with us.
We attempted to reach you via phone to address your concerns directly but, unfortunately, was unable to connect. Your feedback is valuable, and we want to ensure we resolve your issue promptly.
Please let mus know a convenient time for us to discuss this matter further. Your satisfaction is important to us, and I want to assist you in the best way possible.
Thank you for your patience, and we look forward to your response.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you’ve experienced regarding the incorrect date of birth on your account and the difficulties you've encountered while trying to get in touch with us.
We attempted to reach you via phone to address your concerns directly but, unfortunately, was unable to connect. Your feedback is valuable, and we want to ensure we resolve your issue promptly.
Please let mus know a convenient time for us to discuss this matter further. Your satisfaction is important to us, and I want to assist you in the best way possible.
Thank you for your patience, and we look forward to your response.
Regards
Discovery Insure