Discovery - Horrible Service Delivery

I was involved in an accident on Wednesday the 6th of November.

The towing company that assisted me that evening has been absolutely wonderful yet Discovery has delivered horrible service.

I moved over from Outsurance to Discovery about 5 months ago. After my accident on Wednesday Discovery hasn't once picked up the phone to let me know where my car is or what the progress is on the claim. I phoned several times, first I was told the car was allocated to the wrong division and therefore they aren't able to help me. After phoning several more times they told me that they would allocate the claim in their division and try to assist - I have had no further communication on this.

This morning when I phoned the gentlemen couldn't tell me the progress and continued to hang up on me.

This is the worst service Ive ever experienced.