LG
Lee G
1 reviews | Active since Jan 2019
02 Nov 2021, 14:58
Discovery Home Insurance - unsatisfactory service.
I lodged a claim early this morning with Discovery. I have all my policies with them. Costs a fortune every month in premiums. I have been shunted from pillar to post today. I call and am kept waiting only to be cut off or not helped. I have had to register the claim twice now. I’m waiting for an assessor to come to my home as there is a leaking pipe in the bathroom. It’s impossible to speak to someone. I will be changing insurance companies after this debacle. If anyone at Discovery cares, my claim number is ***. I live in hope.
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Lee G's updateReviewer Update
02 Nov 2021, 20:16I finally got a call from the appointed leak detection company. They can only do the assessment tomorrow at 4pm. That means that I logged a complaint at 9am on Tuesday, 2 November and am only getting an assessment 31 hours afterwards. I asked whether another company that could come sooner could be appointed, but I was told that they can’t make a change as ‘it is already in the system’. So I have a leaking pipe, wasting water, because Discovery doesn’t consider this to be of importance. Again, my monthly premiums are ******ionate and I get lack lustre, shoddy service. I’m appalled.
LG
Lee G's update02 Nov 2021, 20:16
Reviewer Update
I finally got a call from the appointed leak detection company. They can only do the assessment tomorrow at 4pm. That means that I logged a complaint at 9am on Tuesday, 2 November and am only getting an assessment 31 hours afterwards. I asked whether another company that could come sooner could be appointed, but I was told that they can’t make a change as ‘it is already in the system’. So I have a leaking pipe, wasting water, because Discovery doesn’t consider this to be of importance. Again, my monthly premiums are ******ionate and I get lack lustre, shoddy service. I’m appalled.