MA
Mohbeen A

1 reviews | Active since Apr 2024

11 Apr 2025, 09:23

Discovery home contents cover

Pathetic service by they home insurance department

My tv after a power outage had some lines on it and I kept trying to explain to the manager and he refused to listen he kept speaking rudely and say if it's nor justifiable then they call it ware and tear so is this the new way they decline claims

His name is yugen chetty the worst service He was rude on the phone and chose to argue abruptly

Been with discovery for years and now when it comes to claim stage they find all excuses to decline the claim

He needs to be fired cause he has no clue how to handle clients

I asked him to bring my TV back today and he rudely said ya I will bring it back

The thing with these big company's they nit scared of comments anymore so they service has dropped tremendously

My number is *** if any higher authority would like to call me from discovery

0
Replies (1)
Discovery Insure
Discovery Insure's reply11 Apr 2025, 09:32
Official
Good day Mohbeen, 

I'm really sorry to hear about your experience with the home insurance department. It sounds incredibly frustrating and disappointing, especially after being a loyal customer for years.

Kindly assist with sending us your policy details in order for this to be investigated and  our team be in contact with you to discuss your concerns. 
 
 Regards
 Discovery Insure