1 reviews | Active since Jun 2024
Discovery - high rates and poor customer service
My car was undriveable and needed to be towed. Took Discovery 8 BUSINESS days to approve the claim. 30 days later my car hire has run out and I have phoned Discovery over 10 times and I have even emailed them to ask when I will get my car back. The response I have been given is my car is in stage XYZ of the repair process multiple times. Thanks very insightful!
I have phoned numerous times asking when my car will be done with repairs with no date given. I need to make a plan to get to work and I’m not being told when I will be given my car back.
I am paying Discovery over R500 more than what Naked has quoted me and I can’t even get through to discoveries call center to cancel my policy.
Please do yourself a favour and go find an insurer who can actually provide customer service and not charge you an arm and a leg for it!
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
You guys have the next 8 hours to sort this mess out. Else I will be cancelling my insurance policy with you and I forgot to mention you guys have not even sent me a damages assessment! You will also be sending me a new quote with reduced premiums otherwise I will be leaving.
I will keep this thread updated with how you have handled this complaint
You guys have the next 8 hours to sort this mess out. Else I will be cancelling my insurance policy with you and I forgot to mention you guys have not even sent me a damages assessment! You will also be sending me a new quote with reduced premiums otherwise I will be leaving.
I will keep this thread updated with how you have handled this complaint