Discovery hates it's customers

Last year on 18 December I logged a complaint on this site. I received 1 half-hearted email and no actual resolution for my issue.

The claim is still not resolved and has an account that needs to be paid. I have contacted discovery a few times over the last few weeks and every time I am told the claims department will contact me. SO far they have not contacted me at all despite stating it will take a maximum of 72 hours to get back to me, it has been 2 weeks since they promised this.

Discovery is useless at the end of the year and worse at the beginning of the year. They have no problem increasing premiums and taking my money but I have to fight with them for months to get a valid claim covered.

The repair work which has been completed so far by Discovery's appointed contractor was terrible and is already falling apart.

In my previous review, I advised that everyone should do their best to use a different Insurer, this advice has not changed. Discovery Insure does not care at all about any of its customers. If you give them your money they will abandon you when you need help.