PL
Peter L
1 reviews | Active since Mar 2013
03 Feb 2021, 07:17
Discovery has ZERO CUSTOMER SERVICE
ABSOLUTELY ******* CUSTOMER SERVICE. Unfortunately they only address issues if you write a Hello Peter review, and EVEN THEN they only pay lip service to avoid receiving a poor review, on the hope of a retraction.
I have had MULTIPLE instances where I've been unfairly charged too much due to a fault in their Vitality system, with the most recent one being due to a faulty Discovery Insure sensor/telematics not being uploaded to Discovery properly (that they confirmed was the fault). I'm STILL at least R700 out of pocket as a result. NOTHING HAS BEEN DONE. I've sent multiple emails, called multiple times. NOTHING. ZERO CUSTOMER SERVICE.
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Replies (1)PL
Peter L's updateReviewer Update
03 Feb 2021, 11:53I missed your call, as I was in a meeting.
You have rectified the points, but you have not refunded the difference between what you should've refunded for the iPhone benefit in January, and what you did. You gave ~R171, instead of ~R740, plus I missed out on Vitality points as a result. Why must I send you proof, when you refund into my Discovery Bank account? You have all of the information.
Do the work yourself.
You have rectified the points, but you have not refunded the difference between what you should've refunded for the iPhone benefit in January, and what you did. You gave ~R171, instead of ~R740, plus I missed out on Vitality points as a result. Why must I send you proof, when you refund into my Discovery Bank account? You have all of the information.
Do the work yourself.
PL
Peter L's update03 Feb 2021, 11:53
Reviewer Update
I missed your call, as I was in a meeting.
You have rectified the points, but you have not refunded the difference between what you should've refunded for the iPhone benefit in January, and what you did. You gave ~R171, instead of ~R740, plus I missed out on Vitality points as a result. Why must I send you proof, when you refund into my Discovery Bank account? You have all of the information.
Do the work yourself.
You have rectified the points, but you have not refunded the difference between what you should've refunded for the iPhone benefit in January, and what you did. You gave ~R171, instead of ~R740, plus I missed out on Vitality points as a result. Why must I send you proof, when you refund into my Discovery Bank account? You have all of the information.
Do the work yourself.