Discovery has the worst service ever

Hi my wife hit a pot hole last week Saturday and called Discovery to send out a tow truck. She waited for more than 2 hours for this vehicle to arrive. She had my kids and mother in law in the vehicle and the response time was totally unacceptable. The car was removed and from Monday we have been in contact with Discovery to find out what is happening with my vehicle. Everyday we are told that the car will be assessed and that they will provide us with feedback and everyday nothing happens. Yesterday I had enough of this and called once more and was assisted by Thobile who informed me that her manager Tsolo was going to contact me before close of business to explain the delay and the lack of service. I didnt expect anything would happen and i was correct. this morning Virginia confirmed that my car was not booked for assessment. Really!!! i have so many Discovery products and i must say that discovery has lost its edge. The service in Checkers is better than this, well done Checkers. This is really not the level of service that I would expect from an insurer such as Discovery. Ask Multichoice for advice on service