discovery has rude staff and is a ****

I have just had the worst call center experience of my life with a rude Discovery insure consultant Dakalo Sikwivhilu. Firstly my call was about the fact that discovery has again increased my premium for no particular reason especially given the fact that i have not claimed since 2016 February. when i called this consultant said to me that discovery does not decrease premiums based on car value decrease or claim history simply because they don't! i asked him if that is the way he speaks to clients and with a sarcastic tone he proceeded to repeat himself and say we do not decrease premiums because we increase them. I know for a fact that when you speak to a customer you give them more than a sarcastic and rude answer when they are frustrated with increasing premiums for no reason.

I have found a new insurance and am gladly going to leave discovery. I will not be treated like **** as a customer and be fine with it.

Thanks Bye!