Discovery has forgotten what service means!

<p>I was in a car accident on the 4th October. My case was "assigned" to someone that was meant to take care of all the necessary processes and procedures to fascilitate my claim. This did not happen. I find myself having to continuosly follow up, calls are not returned, deadlines are not met, misinformation is provided and promises are not kept. Its now 6 weeks later, still dont have my car back (which was meant to take 12 days?). Ive even escalated it to a manager ARVASHAN and even this does not seem to have helped seing as its a week later and I am no better off!</p>