Discovery has failed me as a client! I closing all products I have with them

What a disappointment and horrible service from Discovery Insure. I logged a claim on the 8th of October. no comms were sent to me and I kept on calling I was told the manager had to approve the claim, in the next week I was told the assessor was not sending a report. all this time I am the one calling. eventually, on the 23rd, a panel beater is assigned. Ntombi Sumbana the call center team lead tells me i am not solution-driven. Now she calls me and tells me exactly what I told her. Discovery still has no clue when the car will be taken to the authorized panel beater, this means this will go on and on. I won't have a car for all this period. This means i must cancel the plans i had because of Discovery insure.

The story is that I am not supposed to have even been part of it as a client "The not authorized dealer is holding my car and says he wont realise it. The assessor said they not land rover approved. Renew it moved the car on the 9th to Autobann without getting any approval from discovery nor informing me. "