Discovery has failed me and my family

I Have been FAILED by discovery! They broke into my home on the 14th May I logged a claim with discovery. Stated they broke my garage door and stole my motor as well as home contents while we were asleep 2:00 in the morning I told the consultant the following Monday that I the garage door is broken , the garage door is linked to my home we were vulnerable my car and contents opened no coverage whatsoever I asked the consultant to send someone out for the time being as it is a safety risk ! No one came out to fix the garage door that is a direct link to my home they broke in (well walked in) the following week AGAIN !!! due to the garage door open *****ing a few more home contents they came into our home while me and my husband and 2 kids were asleep ! ANYTHING could have happened to me and my family because discovery failed to put up a garage door door for the safety of me and my family. I have been battling for discovery to pay out the full amount for the second claim because I cannot be held responsible for the negligence and lack of urgency of discovery my agent was Tebogo . One of the items that were solen was my husband's work laptop she then proceeded to call my work to state I am committing ***** ! with the work laptop because they have stated they have not given me a work laptop but on the email I have sent her it clearly states it is my husband's work laptop I have attached proof from his work stating it belongs to them , I was then called into a meeting with management regarding the issue this has tarnished my reputation at work !! .I then brought the issue up to her team leader lizelle whom has responded TWICE t and IGNORED me thereafter, I Then brought the issue to the manager Mzwandile he has responded to me ONCE and is IGNORING me I have to call in countless time to follow up on the claim this process has been nothing but terrible there is no value for service ! There is no assistance whatsoever it's been such a pain dealing with discovery! The claim was loaded in May and it's already August how much longer is this going to go on for ? It feels like torture I'm so frustrated