Discovery giving run around instead of paying claim

Discovery taking too long to settle my claim and giving me the run around. I’m really disappointed.

On the 27th of November my car was involved in a collision where another driver drove through the red light, the can was taken and assessment done on 29th and report issued on Monday 2nd December that the car is “uneconomically reparable” and has resulted in total loss. I submitted all requested documents and on 6 Dec was told my claim will go to management for final review on Monday 9th for sign off, since then I’ve had numerous follow ups and every time I’m told my claim is with management because it’s substantial (R400k), on the 11th my claim was back to the Team Manager and then given to the Ops manager who’s been sitting with it since and no other reason has been provided regarding the delay. I’m unable to get a new vehicle due this pending claim, highly inconvenienced and to top it off, I got an email from Discovery Insurance advising that my tracker/anti-hijacking device is faulty and must be repaired for a car that sitting at yard somewhere damaged.