Discovery gaslighting it's clients

Discovery's service level's in general have declined over the last few years. But, the incompetence of Discovery Insure takes these service failures to a new level - a rating of 1 star is generous. I have been trying to engage with the Discovery Insure team in relation to my IFA and refund of tyre which is benefit of Vitatility Drive for over three weeks. Getting through to this team on the ***number is nothing short of frustrating - one needs to set aside AT LEAST an hours of one's day if deciding to engage with this team. Once you get to someone who is in the correct department you are met incompetence, gaslighting and obfuscation - 'I don't know', 'Not my department', 'I don't see updates'. When asking to speak to a supervirsor the canned response is, 'the are in a meeting' - ALWAYS, EVERY SINGLE TIME! Furthermore, commitments made by your team members to call back are not met.