Discovery employee Sindiswa Radebe and manager Natasha ignoring my communication for feedback on a car taken in January till April no work had been done on it. I ask my self if Discovery is a bad company or it's employees failing to assist clients period.

Discovery consultant asigned to case by the name of Sindiswa Radebe and manager by the name of Natasha are ignoring me when I ask for progress on repairs because of delay issues between Discovery and the panel beaters known as north city panel beaters in sandton. 1. The car was towed away from my premises on the 25 January to be assessed at auction nation and fixed at north city panel beaters 2. I was notified by north city panel beaters that the car had additional damages and I went to check them because I didn't know of any additional damages 3. I notified Sindiswa Radebe of the issue and provided proof of pictures from auction nation surveillance footage showing that the was no damages on rear side of the car upon its arrival at auction nation 4. When asking for feedback from her there was no response from emails I wrote to her. 5. I had to drive to their offices in sandton drive center to get them to push the situation for the car to be fixed. Where Sindiswa called the assessors to approve damages that they had known about for week which where coursed by auction nation or north city, I also don't know because they never came back to me to clarify where the vehicle was damaged. 6. I then communicated with Brian from North City panel beaters and he promised the vehicle would be read by the 1st of April on a Friday. 7. On Thursday when I called Brian he told me that the car is not starting because of relays. I then tell him that those relays were in the claim and were approved from January so it Is unacceptable to tell me that you are experiencing issues today since January. 8. On the 5th of April I decide to drive to north city panel beaters only to find that no work has been done on the vehicle even paint and I have pictures to prove all this. There is not even one relay 9. Brian has no suitable explanation and I decide to drive to Discovery offices in Sandton Drive center 10. When I get there I ask for Sindiswa but instead Natasha the manager come to attend my case because Sindiswa has knocked off. I narrate the whole story to her and she also agrees that it is unacceptable for the vehicle to be taken from 25 January till the 5th of April with no work done on it. I also explain to her how much of an inconvenience it is and how much it is costing me because I also have to arrange alternative transportation. 11. She forward an email to net assess and several managers for feedback. 12. The following day I write a whatsapp to her letting her know that I do not appreciate body filler being used on the vehicle because initially it didn't have any body filler and it affect the car coatings 13. Following day I get a call from net assess telling me that body filler is going to be used on the vehicle in any case and I try to explain to them that the side panel the put body filler on is detachable they can just fit a new one the guy insists and tells me that it they don't repair it the way they have repaired it they will have to perform a cut and join. As skeptical as I was I agreed the body filler process although I didn't like it for the sake of peace 14. 8th of April I write a whatsapp to Natasha asking the time frame north city panel beaters had given her and she blueticks me. On the 11th I write a whatsapp to her again assuming that she might have forgotten to respond but then again she blue ticks me. 15. Another issue I had put to light with them was Sindiswa approving additional number of days for the rental vehicle from Avis and me having to pay for it and Natasha nor Sindiswa got back to me instead they are ignoring me 16. To date I do not know I'm receiving the vehicle and why Discovery employees are ignoring me.

I have emails to prove the kind of communication I had with them

REGISTRATION No of the vehicle is: DZ 53 TW GP Policy number: ***