Discovery Drive not working

Item: Discovery Insure
Rating: 1
Author: Glen S

I switched to Discovery Insure for the petrol discount benefit, but a week later and the useless call centre and back office team still can't get the app connected to the driving sensor. I've phoned in almost every single day to be told each time that someone will call me back, which of course never happens.

Helpful (0)

Replies (2)

Discovery Insure's replyOfficial

08 Oct 2019, 10:10

Good day Glen

Thank you for raising your concerns.

Your query has been taken up with the management team responsible for some recourse.

More information will be communicated to you directly.

Apologies for any inconvenience caused.

Regards
Discovery Insure

Discovery Insure's reply08 Oct 2019, 10:10

Official

Glen S's updateReviewer Update

10 Oct 2019, 10:41

Finally resolved, but I still have to call in twice today to get it fixed, hopefully once and for all. Please note that I did not receive a single call from Discovery Insure to give me any kind of update. I've phoned in myself almost every single day since 1 October to try to get my issue resolved.

I have not been happy with Discovery's (lack of) service in the last few months.

Glen S's update10 Oct 2019, 10:41

Reviewer Update