RD
Roegn D
1 reviews | Active since Apr 2020
21 Aug 2025, 12:26
Discovery don't pay valid claims!
I am a financial adviser and Discovery Insure denied a valid claim based on the policy guide & marketing information for my client which is available online! The disputes team was shocking in their response to my factually based correspondence highlighting material from the policy guide! I wont be doing any business with them going forward or ever again.
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Discovery Insure's replyOfficial
21 Aug 2025, 13:30Good Day Roegn
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and that you feel let down by the outcome of your client’s claim review.
As a financial adviser, we understand how important it is to have clear and supportive communication when assisting your clients. We’d like to kindly remind you that if you are unhappy with the outcome of the Disputes review, there are formal escalation channels that need to be followed, as outlined in the policy documentation and communications from the Disputes team.
Regards
Discovery Insure
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and that you feel let down by the outcome of your client’s claim review.
As a financial adviser, we understand how important it is to have clear and supportive communication when assisting your clients. We’d like to kindly remind you that if you are unhappy with the outcome of the Disputes review, there are formal escalation channels that need to be followed, as outlined in the policy documentation and communications from the Disputes team.
Regards
Discovery Insure
Discovery Insure's reply21 Aug 2025, 13:30
Official
Good Day Roegn
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and that you feel let down by the outcome of your client’s claim review.
As a financial adviser, we understand how important it is to have clear and supportive communication when assisting your clients. We’d like to kindly remind you that if you are unhappy with the outcome of the Disputes review, there are formal escalation channels that need to be followed, as outlined in the policy documentation and communications from the Disputes team.
Regards
Discovery Insure
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and that you feel let down by the outcome of your client’s claim review.
As a financial adviser, we understand how important it is to have clear and supportive communication when assisting your clients. We’d like to kindly remind you that if you are unhappy with the outcome of the Disputes review, there are formal escalation channels that need to be followed, as outlined in the policy documentation and communications from the Disputes team.
Regards
Discovery Insure