DISCOVERY DOESN'T COVER!

For the past two weeks ,going on three my car has been taken to an assessment centre where no information was given with regards to the faults on my car , from there it was sent to a panel beater where again there was no feedback given as to the issues with my car, upon calling multiple times for feedback, where the service delivery was disgusting, each agent I spoke to told me the same thing "there are no notes given" , meaning they cannot tell me what is wrong. A call was given to me by the panel beater that my car was ready for collection and on arrival I was informed that a scratch was repaired but they were instructed by Discovery not to repair any other damages on the car that were caused by the accident I placed a claim for.