Discovery doesnt care - STILL NO WATER - 2 weeks later

I have now been without Water at my house for 2 weeks now, and there is no urgency for Discovery.

I logged a Review on 12 September 2023. Got a quick response from Discovery. And since then just been told the same story over and over. Its been escalated and we must wait for the dicision.

I submitted a claim for a burst water pipe on 8 September 2023, the main feed to the house. And the assessor got there and in seconds just said its wear and tear, and arrogantly just said it wont be covered and left. He cancelled the plumber. So no plumber from Discovery has actually investigated ot checked.

So how exactly is a pipe 1m below ground wear and tear? How do you do preventative Maintenance? Must I dig up my yard once a month to check the pipe?

Discovery is leaving us with no water for 2 weeks, my 1 year old son cannot bath at his own house.

And they simply do not care that we are without water. They are treating it like we are claiming for a TV and it is a bit inconvenient not to have a tv. This is basic human right for water that I am claiming for.

They are dealing in bad faith if they say this is wear and tear. As the assessor they knoe its like that in our area. So why then not include in cover. Bad faith.