Hellopeter
Share Your Experience

1 reviews | Active since Jan 2016

01 Oct 2020, 18:29

Discovery does not pay the rewards.

Is it the norm for a client to wait over 2 months for issues on Discovery Vitality to be resolved??? We are still waiting for the July drive points and excess funder account to be corrected after escalating a query. For August we are also awaiting the driving points to be corrected. Cash back for drive less in July; also nowhere to be found! We were promised the “system” would be updated and problems resolved by 29 August... nothing happend. Again we escalate the query and the goalpost changed to 29 September! Why do I have to wait for months on end for the so-called updates done by a robot, when an actual human needs to intervene and fix this mess?! I am so sick of having to check up on Discovery - when we put in all the effort to “play the vitality game” - Discovery continues to disappoint and not coming to the party!

0
Replies (1)
's update02 Oct 2020, 15:26
Reviewer Update
Still waiting for communication. How many mails must I send? Going to Facebook, going to twitter. It must be know that Discovery offers an excellent reward program, and i have benefitted from it for a year. Now, for the last 3 months, Discovery has not played the game, and is actually *****ing my rewards.