Discovery does it again - from bad service to no service

On Sunday, 31 March 2019, I used my Discovery app to submit a claim for a geyser leak. A service provider, 24Fix was appointed and a technician was at my home on 01 April 2019. His report stated that the geyser had burst but that the manufacturer needs to address the issue since the geyser is still under warranty. It is now 1 week later - my claims administrator, Namhla Mpalulo, is not doing anything to solve this problem. No one has come out to repair the burst geyser, no one has contacted me to provide feedback. Each time I try to get hold of someone at Discovery Insure, I get apologies and empty promises. I am beyond words. I have never experienced such poor service. This is a new low that Discovery has reached.