Discovery Disrespectful Staff

I had the worst customer experience ever! The consultant was rude, undermining my experiences and did not listen but rather just jumped down my throat. I explained to the consultant I am just requesting a change ivo removing my gfs insurance onto her own. The consultant said I have to do a new quote altogether. I was paying R1800.00pm for 2 cars. The consultant made me do a new quote on my own then wanted to charge me R2400pm. I have been driving for 21 years without any claims. How can my premium go from R1800pm on 2 cars monthly to R2400pm for my car alone! I moved my insurance from Outsurance a year ago to discovery because they were continuously begging me to move to discovery but it was a huge mistake moving! The consultant was a junior, he lacked empathy, he also had no respect, he sounds arrogant and also said he will ask his manage to call me but never did! He had no understanding of insurance or how credit profiles work and when I said I know exactly how it works he under minded my knowledge when I informed him that I work in the same industry. Discovery will lose a lot of business because of incompetence and disrespectful staff. I am cancelling my insurance and moving it to a reputable company where you are respected and there is common decency for long standing clients!