Discovery: discover bad service!

I've have been fighting with the insurance company for weeks. I have received rude and unhelpful service. When I opposed the claim amount I was rudely told that if I was unhappy with the amount I could take the money and see what I can get done with it. After a long fight I was told I am allowed to get one quotation and they will then asses it. Today, which is a week later, I was told that there assessment is final and if I am unhappy they can pay me the cash settlement which is not enough to get the car fixed. My simple request was to have a comprehensive quote done because there is no way that the amount they quoted for can be correct. No Panelbeater look at the car. An assessor walked around the car twice and took a few photos. After that he said I will hear from the insurer and they will inform me to who I need to take it for a quote. Next thing I received a quote that was compiled by the assessment Company.

In all my years driving this is the worst service I have ever had from a car insurance company and discovery is supposed to be the best. As for me personally I will never again in my life go to discovery for anything. Terrible company, terrible service and rude people who are unhelpful.