AB
Andrea B

1 reviews | Active since Feb 2018

01 Jul 2020, 10:38

Discovery, derogatory and untrained

Terrible, terrible service from one of their incredibly rude consultants. I wanted a quote to insure my car, and their consultant was rude and spoke down to me. I have been with discovery health for over 10 years now and I am reconsidering that after a brutal phone call with their untrained consultant. I am on classic comprehensive and their consultant insinuated that I cannot afford their car insurance when I asked for a quote similar to that of my current insurer. I am highly unimpressed and I will never insure with such a degrading company. I fully intend on switching my medical aid as well after this.

0
Replies (1)
Discovery Insure
Discovery Insure's reply01 Jul 2020, 13:06
Official
Hi Andrea, 

This is truly not in line with our standards and we are sorry for the experience.
We are investigating this matter and will be in touch with you.

Kind regards,
Discovery Insure