Discovery - Day light *******.

I submitted a claim for a windscreen chip repair in Jan 2021 at Ford Dealer when my car was in for a service. Ford informed me that they deal with Discovery so it was a simple process. To simple actually...

Ford quoted me something like R150-R190 for the fix, but I said I would check if my insurance doesn't cover it as my previous insurer did this for free (its better then them having to replace the whole things....) so you would think....

So a couple of months after the claim, I get an email stating that my yearly renewal was here and that my costs would go up by R100. No issues there as everything goes up in this country. The problem I found was that the reason for this increase was due to my RISK of claiming and this was based on a recent claim I submitted. At first I was confused cause I did not submit any claims, especially not one that would cause a red flag on my name...

I then found that a claim for a windscreen repair of R3975 was now sitting on my profile. That is R3975 for a windscreen chip that would have costs MAX R190. I am now paying R100 a month and R1200 a year for something that I did not get...

At no stage did Discovery disclose this to me and I received an Email stating that the costs of the claim to me was ZERO. But now we know that is a lie....

Discovery now informed me that no matter the costs of the repair, they pay their 3rd party vendor the amount of R3975 and then claim that back on my profile. This is actually a massive **** and day light *******.

I have tried for 2days now to get hold of someone that can revert this, but apparently all the managers are so busy that you can't speak to any one and they promise to call you back but never do... I have now spent over 120min YES 2 hours on calls to get to someone only for the call to drop when I can't transferred to a manager. Sounds LIKE TELKOM!

Discovery PLEASE Contact me ASAP with a manager that can assist and revert.

This is disgusting!