Discovery damaged my car and they are now quiet together with their specialist by the name of sindiswa. I am inconvenienced because of their negligence and they show no remores infant they do not care. I need ways to escalate the matter so I can find assi

I have additional damages which occurred when the vehicle was in the hands of discovery. To date they have not approved the damages after I was made aware of the damages by north city panel beaters. I sent proof To one of their specialist named sindiswa as soon as I receive pictures and footage of the vehicles condition when it arrived at auction nation. To date I haven't received communication from sindiswa regarding the incident or authorisation to fix the damages. The car is at north city panel beaters and I am inconvenienced by the insurers negligence.