Discovery consultant refuses to answer my question

<p>Someone drove into me and I initiated a claim. Got an email from discovery to say claim was authorised. No other details regarding the claim (no amount or listing of repairs - just said it is approved). Took my car to the panel beater and he phones me and says the PDC is not covered because it wasnt specified. I keep asking my claims adviser the following and she is refusing to answer. Hoping someone will answer now: 1 - why was the fact that the pdc not covered not mentioned on the claim authorisation. It was clearly damaged as it had popped out. Surely they should have said your claim is partially covered and we will not cover your pdc due to the fact it was not specified. Apparently if you pay extra for something (even if it was before you took ownership), it needs to be specified. I understand that is why it is not covered, but i need my question answered above?? Why didnt they list on the email what the repair will entail - then i would have seen that the pdc was not covered. 2 - Why did she not phone me to tell me and let the panel beater do that? Surely she is my consultant and should tell me what is going on.</p>