Discovery claims take longer than a month

I was so peacefully happy with OUTsurance when they called me and offered me their insurance and promised me lies, I lodged a claim since the 12th of October today marks the 13th of November and they haven’t paid, they **** to me and said that they paid me now they not even replying my messages. I was with OUTsurance for long and their claim always takes less that 1week, discovery is just an unreliable,unprofessional insurance! Don’t bother and I’ll never ever refer them