Discovery Cellphone Claim Time

Hi all.

I have misplaced my device on the 7th of September. I have lodged the claim early that morning after the incident. I was told it would take two days to have it replaced. I then asked for the cash, as there is a Vodacom outlet opposite me and I can get up and running soon. This was on the 8th. As I'm self employed and I am unable to fulfill my orders without a working device, clients cannot get hold of me, and I cannot even process these guys a refund without a device. Which is why I've asked for me to be sorted immediately. I'm not sure what's discoverys time frame in a claim. But today is the 9th. I'm still waiting on confirmation of reimbur*****t so I can purchase my device. My claims handler was very friendly and polite Nd she may have forgotten about me, I know that they may be busy, so I'd just wait for their call. I cannot wait another 3 days for delivery for a new device. I shall post an outcome once received. Discovery please handle my claim as soon as possible. Would sincerely appreciate the gesture. As I've had police knocking at my door with clients asking for a refund. Clients think I've gone "AWOL" additionally I've got no email from discovery about any progress. From time of claim till now. Not sure if this is standard procedure