DISCOVERY CELLPHONE CLAIM STILL NOT FINALISED AFTER 1 MONTH

It has been a month since I lodged a claim for my items(cellphone, tablet and Apple Watch) that were taken from me. this is probably my third review and the claim has still not been finalised.

I have been sent from pillar to post. I am promised a phone call everyday but no one calls. I am basically running after discovery every single day.

All required documentation was submitted. The latest excuse was that they would need to speak to my son who is still in hospital from 1 January 2022. They said they could only finalise the claim after he is out of hospital. This makes no sense because no one knows when he will be out of hospital. I then gave them the address and ward number he is in.No one has attempted to go and speak to him. Needless to state that all I have been told is that I will receive a callback.

If I am having such an experience on small items like a cellphone, I wonder what a claim for life cover or structural insurance will be like. it is unreasonable for discovery to take a month to finalise such a claim, WHICH HAS STILL NOT BEEN FINALISED. How do they propose I go about life without a cellphone for so long?

I am not sure if I will keep all my other policies with them, and there are quite a few!