Discovery car insurance = TO BAD TREATMENT

Shock of my life the treatment I received from discovery car insurance. A discover car insurance client accidental hit my car and both cars were damaged. We followed the whole process as per the insurance request. Then someone from discovery called me about ask me questions about the accident. Then I WAITED over a month, then i called their client asking when they going to fix my car HE was shocked that HIS company did not fix my car because they were busy fixing his. Then i called them, then I was told to submit certain documents and i did. and i was told to wait that my case was assigned to Rozannah and that he/she will contact me and help me further. She /He called and requested things and i delivered what ever she/he needed. Then i waited to hear from her concerning the fixing of the car but there was nothing from discovery insurance. Then i sent an email requesting an update, it was when i was told by email that i need to sign a settlement amount form. The form indicates R6, 356.98 that Discovery in offering even though a quote to fix the damage on the car is R11, 277.66 including VAT and the insurance that did the quote was send by them. Now they telling me about about 70/30 which i do not understand and i felt that i am being blamed by them of the accident. i wrote them an email to request clarities and nothing or no one has communicated with me. it has been over 3 months from the time of the accident. Their client is sorted and my car is still messed up. and yet the call them best insurer.r