1 reviews | Active since Oct 2020
Discovery car insurance pathetic and con artisits
My car was in a collison on 1 December 2022. Discovery only authorised the claim on 17 December at which point the panel shop was already closed. On calling the panel shop today i discovered that they just re-opened and will only be ordering the parts for the car today. My repair is expected to take 1 month from today. I will therefore be without a car for 2 months! Discovery insurance consultants are pathetic. the one didnt know what the other one was doing. I spent hours on the phone since 1 December 2022 only to discover this ******* today. Discovery basically took 16 days to get an assessor out. during the December period i enquired about the assessor and discovery consultants asked me where my car was!!! They had towed it away on the very day of the accident.
Discovery owes me a car hire for their 16 day delay and pathetic service. I will never recommend them for car insurance. This is the second time i took insurance and am having the same bad experience as the first time. I should never have gone back to them.
I called Discovery twice yesterday only to get cut off whilst explaining to a different consultant each time and reaching no solution. Nobody bothered to call me back. On one of the calls the consultant claimed that I had to pay Avis another holding deposit if they were going to extend the car hire as Avis had closed off the previous car hire. On calling Avis, they claimed that they did not close it off and that I should contact Discovery! What is going on here?
I am not going to pay another holding deposit. Discovery must extend the car hire until such time as my vehicle is fixed. Its ludicrous to think that I must sit withou a vehicle for over 2 Months whilst i continue to pay my insurance.
Somebody from discovery must call me back and resolve this issue asap!!
Up until 09h44 today, I have not received a call from Discovery. If this is not resolved, I am going to the ombudsman
I called Discovery twice yesterday only to get cut off whilst explaining to a different consultant each time and reaching no solution. Nobody bothered to call me back. On one of the calls the consultant claimed that I had to pay Avis another holding deposit if they were going to extend the car hire as Avis had closed off the previous car hire. On calling Avis, they claimed that they did not close it off and that I should contact Discovery! What is going on here?
I am not going to pay another holding deposit. Discovery must extend the car hire until such time as my vehicle is fixed. Its ludicrous to think that I must sit withou a vehicle for over 2 Months whilst i continue to pay my insurance.
Somebody from discovery must call me back and resolve this issue asap!!
Up until 09h44 today, I have not received a call from Discovery. If this is not resolved, I am going to the ombudsman