Discovery Car claims

I'm not sure why as a client, I have to be the one calling Discovey to find out that they are missing documents in order to process a claim, and extend car rental. Transfer of ownership to fill in was sent as a pdf document which was signed and emailed back. There was no communication about a physical copy to be sent with the courier. Now I have to wait another 2-3 days before any progress can be made, a day before the rental has to be returned. Poor communication. As soon as the claim has been paid, I will most likely switch to another car insurer.

It really doesn't take a lot of effort to pick up the phone, and call your clients to let them know what is happening.