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CJ
Charles J

1 reviews | Active since Jul 2013

23 Apr 2021, 12:02

Discovery can't get Uber benefits right

I have activated my Uber benefit I believe in September of 2020. Since then I have not been receiving my discount as I should. I escalated this in January and still I didn't get my discount. I have now been trying to get this fixed for over a week and even though they say it has been sorted, I still didn't receive my discount yesterday. I am now tired of being the one to follow up.

I demand that Discovery 1. Fix the issue 2. Apply my discount and refund me for all my trips I have taken since my benefit was activated. Nothing less.

0
Replies (5)
Discovery Insure
Discovery Insure's reply23 Apr 2021, 12:24
Official
Good Day Charles, 

Thank you for bringing your concern to our attention. 

We have escalated this matter to the relevant department and will provide you with feedback in due course. 

Regards,
Discovery Insure

CJ
Charles J's update26 Apr 2021, 18:45
Reviewer Update
Discovery, you are testing my patience, my loyalty and all the good things I had to say about you. Can we please resolve this? Thanks
CJ
Charles J's update28 Apr 2021, 14:11
Reviewer Update
Discovery?
CJ
Charles J's update29 Apr 2021, 10:17
Reviewer Update
Please provide me with a case number I can present to the ombudsman
CJ
Charles J's update06 May 2021, 10:50
Reviewer Update
Listen Discovery, I need feedback