Discovery can discover some customer service

I have been trying since 19 July to get my movement report from Ctrack or DQ mapper for my one vehicle from 1 Jan 2018. This is supposed to be part of the services that I am paying for, but I am not getting the required assistance. Every time it takes a few minutes of automatic questions so that you don't waste their precious time. It is ridiculous. At least four phone calls, 10 days and numerous e-mails and I still don't have the required report.