Discovery Call center Agent sold me dreams!!

Discovery is the most troublesome insurer EVER!!

I sold my car in Aug 2020 and wanted to cancel the policy and was advised that if I cancel the policy I would be treated as new member should I decide to come back. I was promised that when I do comeback I will be given a preferential rate.

I was then advised to take a household insurance and would add the car at a later stage, which I did.

Fast-forward today (2,5 months later): I called Discovery on 13 Nov to add a car to my existing policy and was given a ridiculous rate. I asked the call center agent (Thapelo) to review the rate and said he will escalate my request to the pricing department and get back to me by 12pm on the same day. I waited for the call and did not get it.

I called Discovery again today and Thapelo was nowhere to be found. I explained my story to 3 different people and they all said they will send an email to Thapelo to call me back and I am still waiting.