Discovery & C-Track disconnected lights and took ages to fix

<p>Discovery insure sent out c-track to install a tracking device on my vehicle, and in the process disconnected my brake, indicator & reverse lights. We notified them immediately after and there was still time for them to send someone out on the day. They did not as apparently the SLA is 24hrs - even thought they stuffed up. How does this work Discovery, you inconvenienced us significantly through this process, my wife and I had to cancel meetings as I now needed to take kids to school, and she wasnt able to attend meetings for her job (potentially losing some money in the process). The next day we needed to follow up and beg Discovery & C-Track to come fix things, and we even recommended we could use UBER as an interim measure however they didnt want to cover this?</p>