DISCOVERY BANKING DETAILS MUST BE CHANGED NOW!!!!!!!

Item: Discovery Insure
Rating: 1
Author: Heidi B

It's now humanly impossible to update banking details with Discovery in order to pay for our medical aid and insurance premiums. When logging into the main member to update the details, we are denied the right to update the details due to an erroneous message that states our employer pays our premiums. We were self employed for 30 years, and have been retired since 2008. WE VERY DEFINITELY DO PAY OUR PREMIUMS EVERY MONTH OURSELVES. WILL DISCOVERY CONTACT US TO UPDATE OUR BANKING DETAILS SO THAT OUR PREMIUMS DUE ARE PAID!!!!!!!!!!!

Helpful (0)

Replies (3)

Heidi B's updateReviewer Update

24 Feb 2024, 08:51

In addition to the sheer and utter frustration with having to deal with automated voice messages when phoning ***, and not hearing one that says you'll be connected to a consultant, there's no customer email addresses advertised, and there's no other means of speaking to a human being capable of providing support. THIS IS UTTERLY RIDICULOUS.

Heidi B's update24 Feb 2024, 08:51

Reviewer Update

Discovery Insure's replyOfficial

24 Feb 2024, 09:17

Dear Heidi,

Thank you for drawing our attention to the issue you're experiencing. The matter has been expedited to the banking team.

Regards
Discovery Insure

Discovery Insure's reply24 Feb 2024, 09:17

Official

Dear Heidi,

Thank you for drawing our attention to the issue you're experiencing. The matter has been expedited to the banking team.

Regards
Discovery Insure

Heidi B's updateReviewer Update

24 Feb 2024, 10:39

Thank you.

Heidi B's update24 Feb 2024, 10:39

Reviewer Update

Thank you.