discovery bad service

had a bump bash, brought the vehicle to discovery for an assessment and was told to leave the vehicle to be towed to a panel shop of my choice. waited almost 10 days for the vehicle to be towed, the panel shop quoted 100k for the repairs - replacing both headlight and bumper but discovery only settled 22k as they don't replace new parts for a car out of warrantee, only used parts. Takes them 2 weeks to re assess the vehicle and same conclusion. we pay for insurance; we would accept the vehicle to be repaired with new parts not used parts. discovery insure takes our premiums monthly and always gives issues on repairs or replacement. i had just had enough with discovery as a company i spend 60k monthly across the board with them and have been a client for over 10 years and we on a purple VIP plan. The service rendered is terrible. very unsatisfied, cancelled all my policy with them.