Discovery bad service

My name is Shongani Nobela and on the 25 May 2023 an accident happened between myself and another Discovery client. I reported the case and the process of claiming began. In the process i was given by Discovery a claim number for my case which I have been using ever since. on the 17 of July after a telephonic coversation i was informed by email that i should take my car for inspection which i did within that week. After the inspection was done i never head from Discovery and i have been following up with them for feedback without success. Today 14 August 2023 l managed to speak to a Senior person from the legal deparment who promised to make a follow. a few hours later i was contacted by the person who was initially assigned to handle my case and they imformed me telephonically that the claim number i had been using is for a different case and it seems that their client never reported my case since he had multiple accidents on that day. as a result they will not be able to assist me further unless their client report my case. eventually he concluded to sending me an email closing my case. i would like to kindly ask that this matter be investigated further as i cannot understand the sudden change of information and the reasons i am being given after almost 3 months of waiting for a conclusion in this case. how is it possible that Discovery would issue me a wrong case number and further advice me to take my car for inspection knowing very well that my case was never reported. I would like to understand where this sudden realisation is coming from