Discovery avoiding customers

I am beyond disappointed by the fact that I have been requesting for someone to contact me for weeks now. When I call in I cant be transferred to the person appointed to my claim and nobody ever wants to transfer me to a manager. I have sent multiple emails to consultants and managers and have been ignored completely. I cant believe that it is so difficult just to give a customer a call, since the start of my claim I haven't spoken to anyone dealing with my claim directly. Its been over a month since my claim started.