DISCOVERY ARE HELPING THE ******* AND ******S AND ROB YOUR OWN MONEY

Discovery

I am so disgusted, furious, angry, disappointed and annoyed with Discovery Insurance, and upset with myself that I have MISPLACED my trust in Discovery. I am shocked about the amount of bad reviews that only came to my attention now. I am insured under the Purple Plan of Discovery or was…

I had a house ******* on the 18th of October 2020, where I was held hostage for around 7 hours. I have suffered a massive loss, not just my car and personal belongings that were ****** but went through a dramatic traumatized incident and my personal space was taken away from me. My life was in danger and I prepared myself every minute that I am going to die and I never ever had the thought that I would see another day. My Range Rover was ****** during the ******* as well as all my juwellery, electronics, brand name bags and clothes, in my house. I had a 2018 model Range Rover Evoque. With Land Rover you get a Land Rover Remote app which gives you the live location and details about the car for example start the engine, doors and windows that are open etc. The morning when the police, security, fly squad etc arrived at my house, the app as well as Mix Telematics gave the location where my car was. (Police and Mix Telematics staff communicated and confirmed) The police and Mix Telematics worked together. They went to the location which was updated and tracked on the Land Rover Remote App as well confirmation from Mix Telematics office, but the car was not there, which means the tracking units of Land Rover and Matrix were deactivated.

It took matrix 2 to 3 days to found signal and to recover my car. My car was found in KZN.

According to the police the ownership was changed on my car (Range Rover Evoque) the day before my ******* and that I am not the current owner anymore but the previous owner. The ownership change was done in Mpumalanga. I contacted Wesbank because the car is still financed with Wesbank. Wesbank confirmed that the ownership was changed and started an investigation, because Wesbank still got the original NATIS documents.

Discovery, which is my insurer, received a report from Mix Telematics “stated” and “recorded” that my car was in ANOTHER location for a month WHICH IS NOT TRUE. I DO HAVE EVIDENCE THAT MY CAR WAS IN MY POSSESSION (Evidence will be given to my legal team as well to the police and would like to publish my evidence). According to Mix Telematics my car was in KZN since the 1st of October 2020 from their history report, but my ******* was on the 18th of October 2020.

Land Rover Remote App showed that my car was in Lanseria (last location updated) the morning I was “released” and the police and everyone arrived at my house.

Because of Mix Telematics giving the incorrect location report and data/information that the beame recovering unit history showed that the car was not in my possession, I am facing charges from Discovery (insurer) and also a claim that has been declined. (My entire claim)

Discovery have not consulted with me or phoned me or had any discussions about the findings on their side, only “your claim has been rejected and we are opening up a ***** case”. I am facing a massive financial loss and suffering emoitionally truama of the *******.

1. I am still waiting from the 19th of October 2020 up untill today, the 15th of Novemeber 2020 for counselling that was offered, suggested and discussed with Discovery. (UNACCAPTABLE SERVICE). 2. According to my Discovery Purple Plan policy, it is NOT A REQUIREMENT for a tracking or recoverying unit. So how can my claim be declined and rejected based on a recoverying unit that gave incorrect data????? Because there were 2 tracking units in the car, Discovery picked and chose which one to believe and use, and I want to know who gave you, Discovery, that authorisation? I have enough proof to provide that my car was in my possession when I got ******. According to your rejection letter, Ms Zuma had the car since the 2nd of October 2020. The ownership was changed on the 17th of October 2020 (day before my Range Rover was ******). So Discovery, please get some common sense that no car will be bought and driven for so long (plus minus 15 days according to your “findings”), by a “new owner” and be still registered on the previous owner’s name. Basically what you are telling me is that Ms Zuma could have done crime with my car during the, plus minus 15 days the car was still on my name, and then would have come back to me as if I did the crime? The ******s knew my address, they knew about my juwellery, they knew my movements, and with this you can see that I was targeted! 3. I received and email on the 28th of October 2020, that I cancelled my policy and was back dated to the 19th of October 2020. I did not cancelled my policy, DISCOVERY CANCELLED MY POLICY AND BACK DATED IT!!!! 4. I was ****** on the Sunday 18th of October 2020 untill the Monday, 19th of October 2020 around 3AM (according to the police). On the Monday, I was busy with the police the entire day. I had to change ALL my locks in my house. My gate had to be fixed. I had to ammend my emotional feelings. So I did not slept since the Saturday, and only went to bed that Monday night. Tuesday, the assessor of Discovery came to see me. I was still in shocked and was still very truamatised when I gave him my statement. I did not had enough time to process what happened and to calm down. I was on medication and there was an ECG done the morning when the ambulance arrived. So I made a mistake in my statement to the assessor that my Porsche was also ******, meanwhile my friend took it. Only a week later when my friend was arrested and I got in contact with everryone, I remembered and realised that he took it. Yes, I made a “truamatised” and “still in shocked and emotionally drained” human error, BUT, I informed my investigator immediately and I phoned Discovery and told them about my mistake. NOW I am being judged and penalised because of my human error which I rectified immediately when memory came back. Discovery do you think I would have claimed for the Porsche and still be able to drive around with it????? Please don’t act stupid.

What takes my breath away, is that the Police is still busy with the investigation, but Discovery are “done” with their “investigation” and “finding” and “conclusion”, and quickly to state DECLINED and WE ARE NOT PAYING.

I took my policy out with Discovery, thinking, beliving, and trusting that they will have my back and assist me in any awefull event, and would understand circumstances, but clearly they just used, abused and stole my money and mislead me in each and every possible way. You have insulted me and you have accused me of *****.

It is almost a month that I am without any laptop, computer, cellphone, etc which means I CAN NOT WORK, WHICH MEANS, NO F*C*ING INCOME, WHICH MEANS NO MONEY FOR LIVING!!!!!!

DISCOVERY, which is supposed to have my back, cant see that I was 100% a target for this *******. My ownership of my vechicle was changed without settling Wesbank, the ******s knew exactly my address, my movements, what valuable belongings I had, EVERYTHING. For Discovery to insult me of ***** and looking for a reason not to pay out is f*cking bull****. This is the biggest insult and slapped in my face.

I will not leave this case here, and I will go public, and I will go to every news paper, I will contact Carte Blanch. Discovery can expect a case against them and I will take legal action against them.

I WILL ADVISE THAT NO ONE MAKE THE SAME MISTAKE AS I DID WITH DISCOVERY, RATHER USE ANOTHER INSURANCE COMPANY THAT WONT LOOK FOR ANY POSSIBLE REASON NOT TO PAY!!