Discovery and Probeat panelbeater

I were involved in accident on 14 March 2021 , the claim were approved on 19 March 2021 , with claim number ***;Gugu Msibi;is the claims agent and the car were booked in with Pro Beat Panelbeaters who is one of Discovery approved service providers . I followed on 3 April and got confirmation from Gugu informing me that the vehicle is in the paint preparation department, got another mail 12 April informing me that the repairs are in prgrogress , I followed up on 15 April and were told that the panelbeater is waiting for parts , I send a mail on 20thApril to enquire about the service level agreement between Discovery and their approved service providers , they never give a response and I called again the Thursday and spoke to a so called team leader who say he will follow up with the panel beater and cant understand that it takes so long , who promised that the care will be ready 7May 2021, I called 6 May to find out if I can collect the car the Friday , I was out through toDebbie from Probeat the panelbeater who promised that the car won’t be ready Friday but the next week Friday , send also a message to this affect , I called a Monday again , 10th May to enquire if the car will be ready , called 12 May again Werner promised again that they will call the panelbeater and will give feedback , I’m still waiting for feedback

I just want to warn the members of the public to ever use Discovery insure or Probeat Panelbeaters , Discovery are very good in ensuring they deduct their premium religiously every month but there after sale service sucks it appears that no SLA are in please between them and their service providers and customers have to fight their own battles with their so called approved service providers,

PROBEAT PANELBEATERS, well I hope all insurance companies never approved them or put them on their panel as approved service providers , I’m waiting for almost 3 months and probeat can’t get it rite and discovery are lying and supporting them , it’s a simple polo vivo and they order wrong parts , who *********** is that for one of Discovery approved service providers