Discovery and Help24 lost my car

Absolutely Pathetic service from discovery insure on Friday 14 Jan 2022 in the morning i hit a pothole which caused the wheel of my vehicle to come off and damage the vehicle.

Help24 towtruck came around on instruction of discovery to tow the vehicle to the assessment center, up until now i do not know where my vehicle is. I had to contact a broker friend that works with discovery to help with this matter. She found out that Help24 never towed the vehicle to the assessment center but rather towed it to their yard.

I have been mailing my "claims admin" and calling non stop to find out from discovery where my vehicle is, what is the status of my vehicle, what is happening with my claim and what is the way forward. But nothing.

Additionally i pay for the car hire benefit, i tried to access this when registering the claim, all of a sudden discovery tells me i need to pay a massive deposit for the car hire. NOWHERE IN ANY OF THE POLICY DOCUMENTS is there any mention of deposit for car hire. This defeats the purpose of insurance if i have to pay for something that i am supposedly covered for.

If i dont have an answer from discovery before lunch today i will be lodging a case of theft and ***** against discovery and help24 for the loss of my vehicle. And i will be reporting this to the insurance ombud.